You Can Try Linking This Group Again in a Few Moments via the Device List
Important: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.
Solving your Bluetooth pairing & connexion bug
Starting time, let's verify the Bluetooth issue yous're experiencing:
- I'm struggling to connect two Bluetooth devices for the first time or pair a second device. Linking two devices for the first time is chosen Bluetooth Pairing and is often activated automatically when you're using your product for the commencement time. Nosotros refer to pairing to a subsequent device as 'second-time pairing'. Please go on reading the commodity below.
- I've successfully paired and continued 2 devices, just the sound is disrupted, I can't hear anything or I don't know what audio settings to pick. Please visit our article on tips on how to solve Bluetooth audio bug.
What is Bluetooth pairing?
When y'all come across a new person, y'all usually innovate yourself start and substitution bones information. You won't take to do this over again the next time you lot run into your new acquaintance - unless you forget who they are or vice versa.
Bluetooth pairing is similar. When two Bluetooth devices are pairing, they exchange information. They plant a connection and recognise each other in the future without whatever introduction - unless i device forgets the other one or vice versa.
Outset-fourth dimension pairing versus second-time pairing
Many new Bluetooth devices (eastward.grand. wireless headphones) automatically go into pairing fashion the first time you turn them ON. Your device becomes discoverable on its own. At this point, your device doesn't have any pairing information saved. All the same, when you pair a second device, you must manually activate pairing style. Your device won't enter pairing style automatically, different the first fourth dimension.
The 7-second rule
With many Sony Bluetooth devices, activating pairing mode is done past pressing and holding the pairing/power button on your device for nearly 7 seconds. You volition ofttimes hear an sound cue or see a blue flashing LED to inform you lot that your device has entered pairing mode. Your device will remain in pairing mode for a few minutes and will turn itself off if the pairing procedure isn't successful.
Be sure to check your manual or Help Guide to learn how to activate Bluetooth pairing on your product.
Example: how to activate pairing style for the WH-1000XM4 headphones
Where to find online manuals in your language
Go on them shut and charged
Place your devices within 1 meter (iii feet) of each other while pairing.
Make certain both devices have ample power. Pairing tin fail if one device has low battery power.
NFC: the easiest way to pair and connect headphones with your smartphone
Switching back and along between Bluetooth devices in your settings tin be tedious. Did you know you can avoid the settings menu entirely when you lot're using an Android phone?
Near Field Communication (NFC) is the applied science used in contactless payments. Y'all concur your bill of fare to a carte reader and await until your payment is approved. Similarly, NFC can also be used to pair and connect Bluetooth devices. If your devices are both equipped with NFC, and the NFC setting on your phone is enabled, you tin pair them instantly without going through Bluetooth settings:
- Brand certain yous've enabled NFC on your telephone.
- Unlock your phone.
- Agree information technology close to the NFC logo
(e.g. left headphone cup on WH-1000XM4). You lot don't even have to ability on your headphones. They volition turn on automatically.
- Bluetooth pairing will occur, or the Bluetooth connectedness will be activated if you've previously paired the devices.
For more information, visit the article: What's the easiest way to pair my Bluetooth headphones with an Android telephone?
I can't notice the device in the Bluetooth list: try turning Bluetooth OFF and ON once more
Turning Bluetooth OFF and ON again is peculiarly useful when the device you want to connect to doesn't appear in the Bluetooth menu list. Turning Bluetooth OFF and ON again refreshes the listing. This tip applies to smartphones, computers and TVs.
Xperia (Android) smartphone: How to plow Bluetooth ON/OFF
Windows ten laptop: How to plow Bluetooth ON/OFF
I can't find the device in the Bluetooth list: check if it's automatically paired with a previous device
The Bluetooth device y'all're trying to connect to may not testify up in the Bluetooth list if it'south already connected with a different device (e.thou. a relative's phone might already exist continued to your speaker or headphones without you noticing). You need to disable that connection starting time.
How do I know if an Xperia smartphone is already connected via Bluetooth?
Some devices (east.g. the WH-1000XM4 headphones) can simultaneously connect to two Bluetooth devices. This is called a 'multipoint connection'. For more data, visit the article: Connect the WH-1000XM4 headphones to two devices (multipoint connexion).
Although I've paired my devices, they won't connect: delete pairing data and pair once more
Although uncommon, information technology's possible that two devices are successfully paired, but turn down to connect. If yous're sure this is not caused by a low battery level or a mismatch of Bluetooth profiles, delete the pairing information and pair the devices again to solve this glitch. You lot can delete (Forget / Remove device) Bluetooth pairing information in your phone'due south or figurer's Bluetooth menu.
Xperia (Android) smartphone: How to disconnect a device or delete its pairing data
Windows 10 laptop: How to disconnect a device or delete its pairing information
As well, at that place'due south a limit to how many Bluetooth devices yous can pair. Most smartphones tin can save Bluetooth pairing information for upward to viii devices. That limit means your phone volition delete the oldest pairing information if you lot effort to pair a 9th device.
I tin't pair devices: make sure the Bluetooth profiles of your devices lucifer
What is a Bluetooth contour?
The Bluetooth profile of a device determines what Bluetooth devices it can communicate with and how this communication is washed. Take these two examples:
- Some TVs support Bluetooth remotes, but not Bluetooth headphones. The headphones need a unlike Bluetooth profile than the remote control.
- [VIDEO] How to connect Bluetooth headphones to your Sony Television set
- There are transmitting and receiving Bluetooth devices. Your phone can transport music to a speaker, merely not the other way around.
Two Bluetooth devices that want to communicate wirelessly demand to have compatible profiles. Ever consider the purpose of the device you're trying to pair. Y'all can bank check if your device supports the necessary contour in your device's transmission and specifications. Manuals are posted on our back up website. If a device allows for more one fashion of connection (east.g. phone, music, letters, and address book), try disabling sure modes on either continued device to see if that solves your trouble.
Related manufactures
- Can I connect Bluetooth headphones, speakers, and soundbars with my Android TV?
- List of Bluetooth profiles [External link: Wikipedia)
Bank check out our Bluetooth back up videos
Bank check out our video series on all things Bluetooth.
- [VIDEO] Bluetooth Series - How to pair devices
- [VIDEO] Bluetooth Series - Pairing devices with NFC (Near Field Communication)
- [VIDEO] Bluetooth Series - Connecting to a Windows PC or Mac
- [VIDEO] Bluetooth Series - Essential troubleshooting (Well-nigh common Bluetooth issues explained)
Have you tried resetting & initialising both devices?
Headphones, soundbars, wireless speakers and other Bluetooth devices have a Reset function, which you tin discover explained in their manual. Manuals are posted on our back up website.
If you've tried everything and Bluetooth still isn't working, Reset your device first, and then Initialise it. Keep in mind that initialising your device will restore factory settings. Later on y'all initialise your device, it will automatically get into pairing mode when you turn it on, every bit if it were brand new.
Source: https://www.sony.co.uk/electronics/support/articles/00199057
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